Bilingual Service Coordinator — Spanish (In-Office)

Renuity, LLC; Fort Lauderdale (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Supplemental insurance

401(k)

Paid holidays

PTO

Job summary

Renuity is seeking a Bilingual Spanish Service Assistant in Fort Lauderdale to join our in-office team. You will coordinate between homeowners, service technicians, and field managers, maintain our data system, and help resolve warranty questions and service issues.

The role requires 3+ years in office-based customer service, experience in home improvement or construction, and strong data-entry skills. We offer full-time benefits, paid time off, and a collaborative work culture.

Qualifications

• At least three (3) years of office-based customer service preferred.
• Experience in home improvement or construction industry preferred.
• Must be able to efficiently multi-task and work independently with minimal supervision.
• Attention to detail with accurate and excellent data entry skills.
• Excellent time and task management skills.
• Ability to maintain confidentiality.
• Proficiency in MS Office 365.
• Bilingual skills in both English and Spanish.
• Flexible, positive attitude.

Responsibilities

• Serve as the liaison between homeowners, Service Technicians, and Field Managers.
• Maintain the computer system by updating and entering job-related data.
• Plan to prevent problems and resolve current issues.
• Answer warranty questions and resolve warranty claims.
• Enter detailed notes about customer complaints and resolution.
• Submit warranty claims for service parts.
• Follow up with claims based on the technician reports.
• Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls.
• Communicate with customers regarding updates, appointments, delays, or reschedules.

Skills

Bilingual English/Spanish

Customer service

Data entry

MS Office 365

Time management

Attention to detail

Multi-tasking

Tools

MS Office 365

Job description

Renuity is seeking a Bilingual Spanish Service Assistant in Fort Lauderdale to join our in-office team. You will coordinate between homeowners, service technicians, and field managers, maintain our data system, and help resolve warranty questions and service issues.

The role requires 3+ years in office-based customer service, experience in home improvement or construction, and strong data-entry skills. We offer full-time benefits, paid time off, and a collaborative work culture.