Bilingual Call Center - Eligibility & Benefits Support

Florida; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Florida Department of Children and Families in Miami-Dade, FL seeks a Call Center Services Representative to support government assistance eligibility in a busy call center. The role emphasizes accurate data entry, customer service, and program knowledge.

The position requires strong computer and typing skills, the ability to learn policies quickly, and preference for bilingual Spanish/English or Creole/English. Office-based with a 40-hour work week, training provided.

Qualifications

• Two years of experience in customer service, interviewing, recruiting, investigating, or processing eligibility.
• Must be able to attend an 8–12 week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Responsibilities

• Answer general inquiry eligibility questions related to program requirements and benefits.
• Process a variety of eligibility-related tasks within designated time frames.
• Educate customers on My ACCESS Account features and password resets.
• Resolve EBT ACCESS card issues.
• Conduct abbreviated interviews to collect required information.
• Request additional information/verification to establish or continue eligibility.
• Assist customers with referrals to other agencies and resources.

Skills

Customer service

Typing

Computer literacy

Education

Two years of experience in customer service

Mandatory 8–12 week training

Tools

None

Job description

Florida Department of Children and Families in Miami-Dade, FL seeks a Call Center Services Representative to support government assistance eligibility in a busy call center. The role emphasizes accurate data entry, customer service, and program knowledge.

The position requires strong computer and typing skills, the ability to learn policies quickly, and preference for bilingual Spanish/English or Creole/English. Office-based with a 40-hour work week, training provided.