Bilingual Client Intake Specialist - Florida Government

Florida; Tallahassee (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Florida Department of Children and Families is seeking a Client Intake Specialist (HSC III) OPS for anticipated vacancies in Tallahassee. This full-time role runs Monday to Friday, 8:00 AM to 5:00 PM, with bilingual English and Spanish or Creole language skills preferred.

The position requires a high school diploma or GED and at least 2 years of customer service or social service experience. You will answer incoming calls, gather information, route inquiries, and document interactions in the DCF

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service or social service experience.
• Experience answering calls in a professional environment.

Responsibilities

• Answer incoming calls promptly and gather information.
• Route calls and create inquiries in the DCF Inquiries database.
• Provide clear and accurate verbal communication.
• Advise management of elevated issues.
• Maintain knowledge of Florida DCF programs.
• Handle additional duties as assigned.

Skills

Customer service

Phone handling

Bilingual English/Spanish/Creole

Education

High school diploma or GED

Job description

Florida Department of Children and Families is seeking a Client Intake Specialist (HSC III) OPS for anticipated vacancies in Tallahassee. This full-time role runs Monday to Friday, 8:00 AM to 5:00 PM, with bilingual English and Spanish or Creole language skills preferred.

The position requires a high school diploma or GED and at least 2 years of customer service or social service experience. You will answer incoming calls, gather information, route inquiries, and document interactions in the DCF