Bilingual Hospital Billing Specialist - Call Center

Shared Services Center - Nashville; Franklin (TN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Health Coverage –Medical

401(k) with matching

Student Loan Support – Up to $10,000

Educational Tuition Assistance

Competitive Pay & Full Benefits

Paid Time Off

Job summary

Community Health Systems, Inc. is seeking a Bilingual Call Center Representative - Hospital Billing in Franklin, TN. This entry-level role handles inquiries via phone, email, and chat, delivering high-quality service while meeting performance benchmarks.

Strong communication, attention to detail, and ability to navigate multiple channels are essential. You will work in a performance-driven environment, collaborating with other departments to ensure timely resolution of customer concerns, with

Qualifications

• H.S. Diploma or GED required.
• 1-2 years customer service experience required.
• 1 year hospital or physical business office preferred.
• 1 year call center with high-volume expectations.
• 1 year experience in medical revenue cycle processes from scheduling through final disposition.
• Knowledge of insurance follow up or self-pay collections; EOB/Remits/UB-04s preferred.
• Bilingual in English and Spanish.

Responsibilities

• Responds to customer inquiries via phone, email, chat, or other channels.
• Clarifies and resolves issues by identifying needs and root causes.
• Escalates complex issues for prompt resolution.
• Provides triage support for common platform issues.
• Documents interactions in the CRM with detailed records of inquiries.
• Adheres to KPIs including productivity and response times.
• Delivers professional, customer-focused service.
• Collaborates with peers and supervisors as needed.
• Performs other duties as assigned.
• Maintains regular attendance.
• Complies with all policies and standards.

Skills

Communication skills

CRM proficiency

Multitasking

Independent and team work

Interpersonal skills

Bilingual English/Spanish

Education

H.S. Diploma or GED

Associate degree / some college

Tools

Microsoft Office Suite

CRM platforms

Job description

Community Health Systems, Inc. is seeking a Bilingual Call Center Representative - Hospital Billing in Franklin, TN. This entry-level role handles inquiries via phone, email, and chat, delivering high-quality service while meeting performance benchmarks.

Strong communication, attention to detail, and ability to navigate multiple channels are essential. You will work in a performance-driven environment, collaborating with other departments to ensure timely resolution of customer concerns, with