Bilingual Call Center Rep - Hospital Billing (REMOTE)

Shared Services Center - Nashville; Franklin (TN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Health Coverage –Medical

401(k) with matching

Student Loan Support – Up to $10,000

Educational Tuition Assistance

Competitive Pay & Full Benefits

Paid Time Off

Job summary

Community Health Systems, Inc. is seeking a Bilingual Call Center Representative - Hospital Billing in Franklin, TN. This entry-level role handles inquiries via phone, email, and chat, delivering high-quality service while meeting performance benchmarks.

Strong communication, attention to detail, and ability to navigate multiple channels are essential. You will work in a performance-driven environment, collaborating with other departments to ensure timely resolution of customer concerns, with

Qualifications

• H.S. Diploma or GED required.
• 1-2 years customer service experience required.
• 1 year hospital or physical business office preferred.
• 1 year call center with high-volume expectations.
• 1 year experience in medical revenue cycle processes from scheduling through final disposition.
• Knowledge of insurance follow up or self-pay collections; EOB/Remits/UB-04s preferred.
• Bilingual in English and Spanish.

Responsibilities

• Responds to customer inquiries via phone, email, chat, or other channels.
• Clarifies and resolves issues by identifying needs and root causes.
• Escalates complex issues for prompt resolution.
• Provides triage support for common platform issues.
• Documents interactions in the CRM with detailed records of inquiries.
• Adheres to KPIs including productivity and response times.
• Delivers professional, customer-focused service.
• Collaborates with peers and supervisors as needed.
• Performs other duties as assigned.
• Maintains regular attendance.
• Complies with all policies and standards.

Skills

Communication skills

CRM proficiency

Multitasking

Independent and team work

Interpersonal skills

Bilingual English/Spanish

Education

H.S. Diploma or GED

Associate degree / some college

Tools

Microsoft Office Suite

CRM platforms

Job description

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy.
• Future Security: 401(k) with matching
• Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future.
• Educational Tuition Assistance
• Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication.
• Paid Time Off

Job Summary

The Bilingual Call Center Representative - Hospital Billing serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

• Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
• Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
• Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
• Provides triage support for common issues related to platforms, applications, and back-office processes.
• Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
• Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
• Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
• Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or some college coursework in a related field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment required
• 1 year of experience in a hospital or physical business office preferred
• 1 year of experience in call center with background of productivity expectations with high call volumes including customer correspondence
• 1 year of experience with medical revenue cycle processes from scheduling through agency placement and final account disposition
• Knowledge of insurance collection follow up or self-pay collections
  Experience and knowledge about EOB, Remits, and UB-04s preferred
• Bilingual in English and Spanish.

Knowledge, Skills and Abilities

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy and quality.
• Demonstrated ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

We know it's not just about finding a job. It's about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

The Shared Services Center - Nashville provides business office support functions like billing, insurance follow-up, call center customer service, data entry and more for hospitals and healthcare providers. But we're not only about work. We know employing a skilled and engaged team of professionals is vitally important to our success, so we make sure to offer competitive benefits, recognition programs, professional development opportunities and a fun and engaging team environment.
Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers.

#INDSSREVCYCLE