Bilingual Patient Access Specialist (Hybrid)

Legacy Community Health; Tennessee; Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision & Life Insurance

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company Match

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at Legacy Pharmacies

Travel Insurance & Pet Insurance

Subsidized Gym Membership

Job summary

A leading healthcare organization in Tennessee is seeking a Bilingual Patient Access Specialist I to enhance patient access and experience through innovative technologies. The ideal candidate will have exemplary communication skills and strong customer service experience, particularly in tech-savvy settings. Responsibilities include managing inbound and outbound calls, scheduling appointments, and maintaining HIPAA compliance. This role offers a hybrid schedule and a comprehensive benefits package, making it an excellent opportunity for those passionate about digital healthcare innovation.

Qualifications

• Passion for digital innovation in healthcare.
• 1-2 years of customer service experience in tech-savvy environment.
• Experience in clinical office support preferred.
• Ability to use advanced computer systems.
• Proven experience in patient scheduling.
• Ability to interpret information across languages.

Responsibilities

• Orchestrate inbound and outbound calls within a tech-driven environment.
• Leverage technologies to schedule appointments.
• Follow protocols for referrals, insurance, and eligibility verification.
• Engage in continuous learning about patient access innovations.
• Handle multiple tasks integrating phone communication and computer operations.
• Champion HIPAA compliance in patient data security.

Skills

Bilingual English/Spanish proficiency

Exemplary communication skills

Customer service experience

Punctuality and reliability

Proficient in computer systems

Education

High school diploma or equivalent

Tools

MS Windows

Online platforms

Job description

A leading healthcare organization in Tennessee is seeking a Bilingual Patient Access Specialist I to enhance patient access and experience through innovative technologies. The ideal candidate will have exemplary communication skills and strong customer service experience, particularly in tech-savvy settings. Responsibilities include managing inbound and outbound calls, scheduling appointments, and maintaining HIPAA compliance. This role offers a hybrid schedule and a comprehensive benefits package, making it an excellent opportunity for those passionate about digital healthcare innovation.