Bilingual Healthcare Support Specialist

Acentra; Nashville (TN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Job summary

Acentra Health in Nashville, TN is seeking a Customer Service Representative to answer incoming calls, resolve questions and requests while following internal policies and HIPAA rules.

The role emphasizes accurate data entry, fast response times, and collaboration with hospitals, physicians, and program recipients, with reliable attendance and professional communication. We offer competitive benefits and opportunities for growth.

Qualifications

• Requires a High School diploma or equivalent.
• Requires a minimum of two years of customer service experience.
• Medical terminology course(s) preferred.

Responsibilities

• Answer incoming calls and resolve customer questions and requests.
• Log and retrieve information using automated systems with accurate data entry.
• Receive inquiries by telephone, email, fax, or mail and respond within required turnaround times.
• Respond to telephone inquiries in a prompt, accurate, and courteous manner.
• Interact with hospitals, physicians, beneficiaries, or other program recipients.
• Verify healthcare services to facilitate payment for provided services.

Skills

Effective verbal and listening skills

Education

High School diploma or equivalent

Job description

Acentra Health in Nashville, TN is seeking a Customer Service Representative to answer incoming calls, resolve questions and requests while following internal policies and HIPAA rules.

The role emphasizes accurate data entry, fast response times, and collaboration with hospitals, physicians, and program recipients, with reliable attendance and professional communication. We offer competitive benefits and opportunities for growth.