Bilingual Homecare Training & Onboarding Coordinator

ADP, Inc.; Chicago (IL); On-site; USD 40,000 - 46,000; Full time

Job summary

ADP, Inc. in Chicago, IL seeks a Homecare Training & Onboarding Coordinator - Bilingual Spanish to oversee onboarding for new caregivers and applicants, coordinating training sessions, processing documentation, and maintaining accurate records for a compliant onboarding experience.

You will serve as a liaison between applicants, branch leadership, client coordinators, and internal teams to ensure a seamless transition from applicant to active caregiver.

Qualifications

• High school diploma or equivalent.
• 24hrs Online Caregiverlist training certificate.
• Past experience in intake or medical office administration.

Responsibilities

• Training Coordination: Organize, schedule, and conduct caregiver training sessions at assigned branches.
• Applicant Processing: Welcome and process all walk-in applicants; enter data accurately and maintain logs.
• Onboarding Compliance: Facilitate onboarding requirements; verify documents; ensure electronic and physical filing.
• Caregiver System Setup: Establish caregiver availability in AxisCare and support app installations.
• Certification Management: Track licenses, certifications, and renewals.
• Client Scheduling: Maintain schedules for active clients on the coordinator’s dashboard.
• Thorough Documentation: Record client communications in profiles for accuracy.
• Weekly Client Outreach: Proactively reach out to clients with services on hold.
• Missed Visit Management: Schedule makeup hours for missed visits.
• Service Terminations: Close client profiles after investigation and documentation.
• Uninterrupted Services: Ensure services continue unless instructed otherwise.
• Service Renewal for VA Clients: Begin renewal process one month prior to authorization expiration.
• Client Monthly Survey Requirement: Ensure monthly surveys are completed for all clients.
• Annual Caregiver Performance Evaluation: Ensure annual evaluations are completed for caregivers.

Skills

Customer service

Organizational skills

Communication skills

Computer literacy

Education

High school diploma or equivalent

24hrs Online Caregiverlist training certificate

Job description

ADP, Inc. in Chicago, IL seeks a Homecare Training & Onboarding Coordinator - Bilingual Spanish to oversee onboarding for new caregivers and applicants, coordinating training sessions, processing documentation, and maintaining accurate records for a compliant onboarding experience.

You will serve as a liaison between applicants, branch leadership, client coordinators, and internal teams to ensure a seamless transition from applicant to active caregiver.