Bilingual HOA Support Specialist

CustomerHD; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Training pay

Daily bonus

Taxi provided

Meal on day one

Foosball tables

Casual dress code

Employee recognition

Yearly bonuses

Vacation leave

Company swag

Volunteer opportunities

Job summary

CustomerHD BPO in Belize City seeks a bilingual Customer Service Specialist to support homeowners and HOA communities. You will handle inquiries by phone and email, provide policy guidance, and document interactions accurately while delivering a high-quality customer experience.

Ideal candidates are fluent in English and Spanish, with strong communication and problem-solving skills. You will navigate multiple systems, manage service requests, and escalate issues as needed in a fast-paced,

Qualifications

• Bilingual English and Spanish required.
• Customer service or call center experience preferred.
• Strong verbal and written communication.
• Problem solving and conflict resolution skills.
• Ability to multitask in fast-paced environment.
• Attention to detail and accuracy.

Responsibilities

• Respond to homeowner and resident inquiries by phone and email.
• Provide information on HOA policies and documents.
• Document interactions and maintain records.
• Create and track service requests and issues.
• Coordinate with managers to resolve concerns.
• De-escalate situations professionally.
• Research issues and escalate when needed.
• Follow HOA procedures and quality standards.
• Maintain high volume of interactions with professionalism.
• Deliver exceptional customer experience while meeting targets.

Skills

Bilingual English and Spanish

Communication skills

Problem solving

Multitasking

Job description

CustomerHD BPO in Belize City seeks a bilingual Customer Service Specialist to support homeowners and HOA communities. You will handle inquiries by phone and email, provide policy guidance, and document interactions accurately while delivering a high-quality customer experience.

Ideal candidates are fluent in English and Spanish, with strong communication and problem-solving skills. You will navigate multiple systems, manage service requests, and escalate issues as needed in a fast-paced,