Bilingual Resident Help Desk Specialist

Housing Authority of the City of Austin; San Antonio (TX); Hybrid; USD 30,307 - 38,572; Full time

Benefits offered by this job

Hybrid work schedule available

Health insurance

Job summary

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented Resident Help Desk professional to assist residents, owners, and agents with housing-related concerns. You will handle inquiries, provide policy guidance, and maintain accurate records in a fast-paced team.

Ideal candidates have strong customer service skills, excellent communication, and the ability to multitask across channels while upholding professional standards.

Qualifications

• The ideal candidate will have a strong customer service mindset and professional demeanour.
• Excellent written and verbal communication skills to explain complex policies clearly.
• Strong multitasking abilities to manage multiple inquiries efficiently.

Responsibilities

• Serve as a key point of contact for residents, property owners, and agents.
• Respond to inquiries via phone, email, and mail related to maintenance and policies.
• Investigate HUD policies to provide accurate information and education.
• Perform accurate data entry and maintain thorough case documentation.
• Communicate with stakeholders to resolve issues to satisfaction.

Skills

Customer service

Communication skills

Multitasking

Tools

Google Suite

Microsoft Office

Adobe Acrobat

DocuSign

Emphasys ELITE

Laserfiche

Job description

Southwest Housing Compliance Corporation (SHCC) is seeking a detail-oriented Resident Help Desk professional to assist residents, owners, and agents with housing-related concerns. You will handle inquiries, provide policy guidance, and maintain accurate records in a fast-paced team.

Ideal candidates have strong customer service skills, excellent communication, and the ability to multitask across channels while upholding professional standards.