Bilingual Customer Support Specialist

Hispanic Alliance for Career Enhancement; Phoenix (AZ); Hybrid; USD 3,444,000 - 4,392,000; Full time

Benefits offered by this job

Relocation assistance

Benefits package

Job summary

Hispanic Alliance for Career Enhancement is seeking an experienced customer support representative to be the first point of contact for advisors, clients and partners. You will research questions, resolve issues by phone, and guide clients through services and account information.

The role requires bilingual English/Spanish abilities, strong communication, and the ability to manage multiple priorities. It begins with onsite training for 3–4 weeks, then transitions to remote work with relocation

Qualifications

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated written and spoken communication skills.
• Demonstrated ability managing multiple priorities in a fast-paced environment.
• Demonstrated ability to troubleshoot and identify and resolve root cause issues.
• Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.

Responsibilities

• Serves as a first customer point of contact regarding routine service issues, assist in troubleshooting issues, and enter service requests into appropriate systems for resolution by appropriate service partners.
• Ensures that all pertinent information is gathered and accurately entered to ensure prompt resolution.
• Develops an understanding of systems and procedures to educate clients and advisors on newly-enacted services to facilitate efficient self-service.
• Serves as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers.
• Refers more complex issues to appropriate service partners.

Skills

Customer service

Communication skills

Multitasking

Troubleshooting

Bilingual Spanish/English

Job description

Hispanic Alliance for Career Enhancement is seeking an experienced customer support representative to be the first point of contact for advisors, clients and partners. You will research questions, resolve issues by phone, and guide clients through services and account information.

The role requires bilingual English/Spanish abilities, strong communication, and the ability to manage multiple priorities. It begins with onsite training for 3–4 weeks, then transitions to remote work with relocation