Bilingual Intake Specialist – Personal Injury

CustomerHD; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Daily training bonuses

Complimentary meals

Recognition programs

Vacation & sick leave benefits

Job summary

CustomerHD is looking for a Bilingual Consultation Specialist Agent to work in their Belize office. The role requires handling inbound leads with compassion and efficiency, ensuring clients receive proper support post-accidents.

The ideal candidate will have strong communication skills, a high school diploma, and preferably experience in a customer service or legal environment. Benefits include paid training and recognition programs.

Qualifications

• High school diploma or equivalent is required.
• Paralegal certificate or legal studies background preferred.
• 1-2+ years in customer service, sales, or call center environment.

Responsibilities

• Respond to inbound leads within 3 minutes.
• Conduct empathetic conversations with potential clients.
• Evaluate potential cases for viability and eligibility.

Skills

Exceptional verbal communication

Bilingual (Spanish/English)

Strong active listening skills

Empathy skills

Data entry accuracy

Multitasking in fast-paced environments

Education

High school diploma or equivalent

Paralegal certificate or legal studies background

Tools

CRM or case management systems

Job description

CustomerHD is looking for a Bilingual Consultation Specialist Agent to work in their Belize office. The role requires handling inbound leads with compassion and efficiency, ensuring clients receive proper support post-accidents.

The ideal candidate will have strong communication skills, a high school diploma, and preferably experience in a customer service or legal environment. Benefits include paid training and recognition programs.