Bilingual Helpline Counselor (Spanish/English) - Crisis Support

Hiregy; Miami (FL); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Hiregy is hiring a Helpline Counselor in Miami, FL. The role is hybrid after 90 days with some remote training options, and includes shift-based scheduling to cover evenings and weekends. The hourly pay is $25.00, and the position is a direct hire.

Responsibilities include crisis counseling, information and referral services, and thorough documentation in HIPAA-compliant systems. A Bachelor's degree in social work or related field is required along with bilingual proficiency in Spanish and

Qualifications

• Bilingual Spanish/English required.
• Bachelor’s degree in social work or equivalent.
• 2 years information and referral experience preferred.
• 1 year crisis counseling preferred.
• Background check and drug screening required.

Responsibilities

• Provide telephone-based information, referrals, crisis counseling, and suicide intervention services to individuals in emotional distress or crisis.
• Assess callers’ needs, identify resources, and connect with community programs and support services.
• Accurately document caller interactions, assessments, referrals, and services in the client database with HIPAA compliance.
• Deliver compassionate, professional customer service while managing incoming calls and schedules, providing flexible call center coverage as needed.
• Participate in ongoing training and certification programs, including AIRS Information & Referral Specialist certification.

Skills

Bilingual

Spanish/English

Education

Bachelor's in Social Work

High School Diploma

Job description

Hiregy is hiring a Helpline Counselor in Miami, FL. The role is hybrid after 90 days with some remote training options, and includes shift-based scheduling to cover evenings and weekends. The hourly pay is $25.00, and the position is a direct hire.

Responsibilities include crisis counseling, information and referral services, and thorough documentation in HIPAA-compliant systems. A Bachelor's degree in social work or related field is required along with bilingual proficiency in Spanish and