Crisis Hotline Counselor (Bilingual)

TAG MedStaffing; Miami (FL); Hybrid; USD 26,000 - 36,000; Full time

Job summary

TAG MedStaffing is seeking a Crisis Hotline Counselor (Bilingual) in Miami, FL to support behavioral health crisis response. The role is hybrid with evening shifts and requires bilingual proficiency in Spanish or Creole.

You will provide crisis counseling, suicide intervention, and resource referrals while documenting calls in case management systems. A Bachelor’s degree and 1–2+ years of related experience are required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field.
• 1–2+ years of crisis counseling, hotline, or social services experience.
• Bilingual in Spanish or Creole.
• Proficiency with case management systems and MS Office.
• Strong active listening and calm communication in high-stress situations.

Responsibilities

• Provide crisis counseling and suicide intervention via hotline services.
• Refer callers to behavioral health services and community resources.
• Follow established crisis response protocols and escalation procedures.
• Document call details and case notes in case management systems.
• Maintain confidentiality and HIPAA compliance.

Skills

Active listening

Crisis intervention

Bilingual communication

HIPAA/compliance

Education

Bachelor’s degree in Social Work / Psychology / Human Services

Tools

Call management systems

Case management databases

Microsoft Office

Job description

Job Overview – Crisis Hotline Counselor (Bilingual) Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 12 PM – 9 PM or 2 PM – 11 PM (Hybrid Evening Shift)

TAG MedStaffing is urgently hiring a Crisis Hotline Counselor (Bilingual) in Miami, FL for our client, supporting behavioral health crisis response for individuals experiencing emotional distress or mental health crises. In this hybrid role, you will provide crisis counseling, suicide intervention, and resource referrals while documenting calls in case management systems. Bilingual in Spanish or Creole is required.

Responsibilities as the Crisis Hotline Counselor (Bilingual):

• Crisis Counseling & Intervention: Provide crisis counseling and suicide intervention through hotline services for individuals experiencing emotional distress or behavioral health crises.
• Resource Referral & Support: Connect callers with appropriate behavioral health services, social resources, and community support organizations.
• Crisis Protocol Adherence: Follow established crisis response protocols and escalation procedures to support high-risk or emergency situations.
• Call Documentation & Data Entry: Accurately document call details and case notes in case management systems while ensuring timely recordkeeping.
• Confidentiality & Compliance: Maintain strict adherence to confidentiality, privacy standards, and HIPAA regulations while handling sensitive information.

Qualifications for the Crisis Hotline Counselor (Bilingual):

• Language Requirement: Bilingual in Spanish or Creole is required.
• Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a related behavioral health field is required.
• Experience: 1–2+ years of experience in crisis counseling, behavioral health services, hotline support, or social services required.
• Industry Knowledge: Familiarity with crisis intervention techniques, suicide prevention practices, and behavioral health referral processes is preferred.
• Technical Skills: Proficiency using computers and software applications including call management systems, databases, and Microsoft Office tools is required.
• Skills & Attributes: Demonstrates strong active listening, crisis de-escalation, emotional resilience, and the ability to communicate calmly and effectively during high-stress situations.