Crisis Hotline Counselor (Bilingual)

TAG MedStaffing; United States; Hybrid; USD 30,996; Full time

Job summary

A staffing agency is urgently hiring a Bilingual Crisis Hotline Counselor in Miami, FL to provide critical support for individuals experiencing emotional distress or mental health crises. This hybrid role requires bilingual abilities in Spanish or Creole, coupled with a Bachelor's degree in a behavioral health field and prior crisis counseling experience. The candidate will be responsible for crisis counseling, resource referrals, and maintaining documentation. This is an essential role that requires strong communication skills and adherence to confidentiality standards.

Qualifications

• Bilingual in Spanish or Creole is a strict requirement.
• Bachelor’s degree in a relevant behavioral health field is required.
• 1–2+ years of experience in crisis counseling or social services.
• Familiarity with crisis intervention techniques is preferred.
• Proficiency with computers and relevant software applications.

Responsibilities

• Provide crisis counseling and suicide intervention via hotline services.
• Connect callers with appropriate behavioral health services and resources.
• Follow established crisis response protocols and procedures.
• Accurately document call details and case notes in systems.
• Maintain confidentiality and adhere to HIPAA regulations.

Skills

Crisis counseling

Bilingual in Spanish or Creole

Active listening

Crisis de-escalation

Emotional resilience

Education

Bachelor’s degree in Social Work, Psychology, Human Services or related field

Tools

Call management systems

Databases

Microsoft Office tools

Job description

Job Overview – Crisis Hotline Counselor (Bilingual)

Compensation: $22.50/hour

Location: Miami, FL

Schedule: Sunday to Thursday, 12 PM – 9 PM or 2 PM – 11 PM (Hybrid Evening Shift)

TAG MedStaffing is urgently hiring a Crisis Hotline Counselor (Bilingual) in Miami, FL for our client, supporting behavioral health crisis response for individuals experiencing emotional distress or mental health crises. In this hybrid role, you will provide crisis counseling, suicide intervention, and resource referrals while documenting calls in case management systems. Bilingual in Spanish or Creole is required.

Responsibilities

• Crisis Counseling & Intervention: Provide crisis counseling and suicide intervention through hotline services for individuals experiencing emotional distress or behavioral health crises.
• Resource Referral & Support: Connect callers with appropriate behavioral health services, social resources, and community support organizations.
• Crisis Protocol Adherence: Follow established crisis response protocols and escalation procedures to support high-risk or emergency situations.
• Call Documentation & Data Entry: Accurately document call details and case notes in case management systems while ensuring timely recordkeeping.
• Confidentiality & Compliance: Maintain strict adherence to confidentiality, privacy standards, and HIPAA regulations while handling sensitive information.

Qualifications

• Language Requirement: Bilingual in Spanish or Creole is required.
• Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a related behavioral health field is required.
• Experience: 1–2+ years of experience in crisis counseling, behavioral health services, hotline support, or social services required.
• Industry Knowledge: Familiarity with crisis intervention techniques, suicide prevention practices, and behavioral health referral processes is preferred.
• Technical Skills: Proficiency using computers and software applications including call management systems, databases, and Microsoft Office tools is required.
• Skills & Attributes: Demonstrates strong active listening, crisis de-escalation, emotional resilience, and the ability to communicate calmly and effectively during high-stress situations.

Application Notice

Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.