Bilingual Crisis Hotline Counselor - Spanish/Creole

Atlantic Group; Miami (FL); Hybrid; USD 25,571 - 36,420; Part time

Job summary

Atlantic Group is seeking a bilingual Crisis Hotline Counselor in Miami, FL. This hybrid role involves providing crisis counseling, suicide intervention, and resource referrals for individuals in emotional distress. Candidates must have a Bachelor’s degree in a relevant behavioral health field and 1–2+ years of experience in crisis services. Strong active listening and crisis de-escalation skills are essential. The work schedule is Sunday to Thursday, with shifts from 12 PM to 9 PM or 2 PM to 11 PM.

Qualifications

• Bilingual in Spanish or Creole is required.
• 1–2+ years of experience in crisis counseling or behavioral health services.
• Familiarity with crisis intervention techniques is preferred.

Responsibilities

• Provide crisis counseling and suicide intervention via hotline services.
• Connect callers with appropriate health services and community supports.
• Document call details and adhere to confidentiality standards.

Skills

Crisis de-escalation

Active listening

Emotional resilience

Education

Bachelor’s degree in Social Work, Psychology, Human Services

Tools

Microsoft Office

Call management systems

Job description

Atlantic Group is seeking a bilingual Crisis Hotline Counselor in Miami, FL. This hybrid role involves providing crisis counseling, suicide intervention, and resource referrals for individuals in emotional distress. Candidates must have a Bachelor’s degree in a relevant behavioral health field and 1–2+ years of experience in crisis services. Strong active listening and crisis de-escalation skills are essential. The work schedule is Sunday to Thursday, with shifts from 12 PM to 9 PM or 2 PM to 11 PM.