Bilingual Crisis Helpline Counselor Spanish/English Hybrid

Hiregy; Miami (FL); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Hiregy in Miami, FL seeks a bilingual Helpline Counselor to provide information, referrals, crisis counseling and suicide intervention by phone. The role offers hybrid work after a 90-day training period, with remote options for late shifts.

You will document interactions in the client database, coordinate with community resources, and participate in ongoing training including AIRS certification.

Qualifications

• Must be bilingual in Spanish and English.
• Bachelor’s degree in social work or human services or equivalent experience.
• 2 years of information and referral experience preferred.
• 1 year of crisis counseling preferred.
• High school diploma or equivalent.
• Background check required – Level II.
• References required.
• Drug screening required.

Responsibilities

• Provide telephone-based information, referrals, crisis counseling, and suicide intervention services.
• Assess callers’ needs, identify resources, connect with community programs and services.
• Accurately document caller interactions and services in the client database with HIPAA compliance.
• Deliver compassionate customer service while managing calls and schedules.
• Participate in ongoing training and AIRS certification programs.

Skills

Bilingual: Spanish/English

Education

Bachelor’s degree in social work or human services or equivalent experience in social services

Job description

Hiregy in Miami, FL seeks a bilingual Helpline Counselor to provide information, referrals, crisis counseling and suicide intervention by phone. The role offers hybrid work after a 90-day training period, with remote options for late shifts.

You will document interactions in the client database, coordinate with community resources, and participate in ongoing training including AIRS certification.