Crisis Counselor (Bilingual)

TAG MedStaffing; Miami (FL); Hybrid; USD 26,000 - 36,000; Full time

Job summary

TAG MedStaffing is hiring a Crisis Counselor (Bilingual) in Miami, FL for our client, supporting crisis intervention, risk assessment, and referral services in a high-volume call center environment.

This role focuses on assisting individuals in crisis through de-escalation, safety assessment, and connection to community resources. Structured training and long-term growth within a behavioral health setting are offered.

Qualifications

• Bachelor's degree in Social Work, Human Services, or related field required.
• Bilingual proficiency in Spanish or Creole required.
• 1–2+ years of crisis intervention, social services, or behavioral health experience preferred.
• Familiarity with crisis response protocols, referral services, and community resources preferred.
• Proficiency in Microsoft Office and ability to navigate multiple systems during calls required.
• Strong communication, emotional resilience, and ability to stay calm under pressure required.

Responsibilities

• Crisis Intervention: Respond to inbound calls and provide crisis counseling and suicide intervention using established protocols.
• Assessment: Evaluate caller needs, identify risk factors, and determine appropriate next steps for care and support.
• Resource Coordination: Provide referrals to community services and support agencies based on individual needs.
• De-escalation: Utilize active listening and crisis management techniques to stabilize high-stress situations.
• Documentation: Accurately document all interactions and maintain detailed records in the system.
• Compliance: Ensure adherence to confidentiality standards and regulatory requirements including HIPAA.

Skills

Strong communication

Emotional resilience

Calm under pressure

Education

Bachelor's degree in Social Work / Human Services or related field

Job description

Job Overview – Crisis Counselor (Bilingual)

Compensation: $22.50/hour Location: Miami, FL Schedule: Sunday to Thursday, 5:00 AM - 2:00 PM (Hybrid) TAG MedStaffing is hiring a Crisis Counselor (Bilingual) in Miami, FL for our client, supporting crisis intervention, risk assessment, and referral services in a high-volume call center environment. This role focuses on assisting individuals in crisis through de-escalation, safety assessment, and connection to community resources. The position offers structured training and long-term growth within a behavioral health setting.

Responsibilities as the Crisis Counselor (Bilingual)

• Crisis Intervention: Respond to inbound calls and provide crisis counseling and suicide intervention using established protocols.
• Assessment: Evaluate caller needs, identify risk factors, and determine appropriate next steps for care and support.
• Resource Coordination: Provide referrals to community services and support agencies based on individual needs.
• De-escalation: Utilize active listening and crisis management techniques to stabilize high-stress situations.
• Documentation: Accurately document all interactions and maintain detailed records in the system.
• Compliance: Ensure adherence to confidentiality standards and regulatory requirements including HIPAA.

Qualifications for the Crisis Counselor (Bilingual)

• Education: Bachelor’s degree in Social Work, Human Services, or a related field is required.
• Language Requirement: Bilingual proficiency in Spanish or Creole is required.
• Experience: 1-2+ years of experience in crisis intervention, social services, or behavioral health.
• Industry Knowledge: Familiarity with crisis response protocols, referral services, and community resources is preferred.
• Technical Skills: Proficiency in Microsoft Office and ability to navigate multiple systems during calls is required.
• Skills & Attributes: Strong communication skills, emotional resilience, and the ability to remain calm under pressure are required.