Bilingual Healthcare Customer Service Rep (Durham, NC)

Minority Professional Network, Inc.; Durham (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Sick and Vacation Days

Flexible Spending Account

Life & Disability Insurance

Education Assistance

Employee Referral Program

Job summary

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, North Carolina office. The role focuses on taking telephone orders from physicians, referral sources, and customers, entering orders promptly, and assisting walk-in customers.

The ideal candidate will have 2+ years of customer service experience, strong communication skills, and the ability to multi-task. Bilingual English/Spanish is preferred, with a comprehensive benefits package including health, dental,

Qualifications

• 2+ years customer service experience.
• Ability to multi-task.
• Demonstrated problem solving ability.
• Excellent verbal and written communication skills.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers.
• Enter orders into computer system in timely manner.
• Attend to walk in customers.
• Process authorizations and support documentation.
• Process support and sales incidents to maintain customer satisfaction levels.
• Resolve customer complaints.
• Upsell and cross-sell to meet customer needs.

Skills

Customer service experience

Multi-tasking

Problem solving

Verbal and written communication

Bilingual English/Spanish

Job description

Shield HealthCare is seeking a Customer Service Representative for our on-site Durham, North Carolina office. The role focuses on taking telephone orders from physicians, referral sources, and customers, entering orders promptly, and assisting walk-in customers.

The ideal candidate will have 2+ years of customer service experience, strong communication skills, and the ability to multi-task. Bilingual English/Spanish is preferred, with a comprehensive benefits package including health, dental,