Bilingual Guest Services Agent - Flexible Schedule

Shaner Hotels; Philadelphia (Philadelphia County); On-site; USD 26,000 - 38,000; Full time

Job summary

Shaner Hotels is seeking a friendly Front Desk Agent to greet guests, check them in and out, and provide information with a professional, courteous demeanor. You will process payments according to hotel policies and ensure a smooth arrival experience.

Responsibilities include resolving guest concerns, coordinating with Housekeeping to maintain accurate room statuses, and generating daily reports. A flexible schedule (weekends/holidays) and bilingual English/Spanish are a plus, along with basic

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels is seeking a friendly Front Desk Agent to greet guests, check them in and out, and provide information with a professional, courteous demeanor. You will process payments according to hotel policies and ensure a smooth arrival experience.

Responsibilities include resolving guest concerns, coordinating with Housekeeping to maintain accurate room statuses, and generating daily reports. A flexible schedule (weekends/holidays) and bilingual English/Spanish are a plus, along with basic