Guest Experience Agent | Flexible Shifts

Shaner Hotels; East Towanda (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Shaner Hotels in Towanda, PA, is seeking a Front Desk/Guest Services associate for our Fairfield Inn & Suites Towanda Wysox. You will handle check‑ins/outs, guest requests, and daily reporting with a focus on guest satisfaction.

The role requires a flexible schedule including weekends/holidays; bilingual English/Spanish is a plus. A high school diploma and 1+ year of customer service are expected, with computer experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels in Towanda, PA, is seeking a Front Desk/Guest Services associate for our Fairfield Inn & Suites Towanda Wysox. You will handle check‑ins/outs, guest requests, and daily reporting with a focus on guest satisfaction.

The role requires a flexible schedule including weekends/holidays; bilingual English/Spanish is a plus. A high school diploma and 1+ year of customer service are expected, with computer experience preferred.