Bilingual Funeral Service Assistant - Compassionate Support

Forest Lawn; Covina (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Forest Lawn is seeking a Funeral Service Associate to join our team in Covina, CA. The role involves representing Forest Lawn with families, handling logistics, and assisting in services with sensitivity and professionalism.

You will work on-site, support families through various funeral practices, and help with arrangements, vehicles, and safety procedures while maintaining confidentiality and decorum at all times.

Qualifications

• Requires bilingual English and Chinese.
• Caring and professional demeanor for supporting families.
• Excellent public speaking skills.
• Ability to lift up to 75 lbs.
• Comfortable standing for long periods.
• Available for varying shifts, weekends and holidays.
• High school diploma or GED.
• Must be able to work on-site.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner and exceed family expectations.
• Maintain confidentiality of family information.
• Provide parking assistance and directions for guests and families.
• Accept, transport, and set up flower arrangements at services and gravesites.
• Distribute memory folders, prayer cards, tissues, water, etc., as directed.
• Provide cleaning and housekeeping duties before and after services.
• Assist in conducting services with knowledge of funeral practices and procedures.
• Review permits for accuracy and handle contract payments as needed.
• Operate funeral service vehicles and equipment and train new staff on safety.

Skills

Bilingual English/Chinese

Education

High school diploma/GED

Job description

Forest Lawn is seeking a Funeral Service Associate to join our team in Covina, CA. The role involves representing Forest Lawn with families, handling logistics, and assisting in services with sensitivity and professionalism.

You will work on-site, support families through various funeral practices, and help with arrangements, vehicles, and safety procedures while maintaining confidentiality and decorum at all times.