Service Assistant - Bilingual Chinese

Forest Lawn; Covina (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Forest Lawn is seeking a Funeral Service Associate to join our team in Covina, CA. The role involves representing Forest Lawn with families, handling logistics, and assisting in services with sensitivity and professionalism.

You will work on-site, support families through various funeral practices, and help with arrangements, vehicles, and safety procedures while maintaining confidentiality and decorum at all times.

Qualifications

• Requires bilingual English and Chinese.
• Caring and professional demeanor for supporting families.
• Excellent public speaking skills.
• Ability to lift up to 75 lbs.
• Comfortable standing for long periods.
• Available for varying shifts, weekends and holidays.
• High school diploma or GED.
• Must be able to work on-site.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner and exceed family expectations.
• Maintain confidentiality of family information.
• Provide parking assistance and directions for guests and families.
• Accept, transport, and set up flower arrangements at services and gravesites.
• Distribute memory folders, prayer cards, tissues, water, etc., as directed.
• Provide cleaning and housekeeping duties before and after services.
• Assist in conducting services with knowledge of funeral practices and procedures.
• Review permits for accuracy and handle contract payments as needed.
• Operate funeral service vehicles and equipment and train new staff on safety.

Skills

Bilingual English/Chinese

Education

High school diploma/GED

Job description

• Base Pay $24.00 - $26.00 / Hour
• Job Category Funeral Services, Customer Service, Mortuary Operations
• Employee Type Regular (NE) (FT)
• Required Degree High school
• Manage Others No

Serving all faiths and cultures, Forest Lawn’s Funeral Service Department is responsible for ensuring that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to accommodate those we serve and be a professional guide and provide support throughout the service selected.

What You'll Be Doing

• Represent Forest Lawn in a courteous and professional manner. Uphold and exceed client families’ expectations for funeral services.
• Understand the need for and maintain confidentiality of all family information.
• Provide parking assistance and directions for guests and families.
• Accept, transport, and set up flower arrangements at services and gravesites.
• Distribute memory folders, prayer cards, tissues, water, etc., as directed.
• Provide clean up and housekeeping duties before and after the completion of services.
• Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements.
• Use Service Sheet, Director’s Papers, and other resources available.
• Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director.
• Provide casket bearing directions to families at services or assist with bearing as necessary.
• Contribute to maintaining clean and presentable facilities and grounds.
• Review permits for accuracy, accept appropriate contract payments at services as necessary.
• Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary.
• Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary.
• Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices.
• Attend all required safety, employee, and other associated meetings.
• Perform basic military flag folding with assistance from Service Director.
• Complete a comprehensive written account of each funeral service, submitted on the same day as services.
• Occasional hands-on contact with decedent as needed.

Requirements

• Required Bilingual in English/Chinese.
• Must have a caring and professional demeanor and enjoy helping families at a difficult time.
• Should possess excellent public speaking skills.
• Ability to lift 75lbs.
• Comfortable standing for long periods at a time.
• Must be available for varying work shifts.
• Must be able to work weekends and holidays.
• High school diploma/GED certification.
• Must be able to work on-site.

Preferred Qualifications

• Some previous experience in a mortuary/funeral service position.

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Summary

Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.