Bilingual Front Office Supervisor — Day/Night Shifts

H WORLD HOLDINGS SINGAPORE PTE LTD; Orchard (NE); On-site; USD 31,000 - 44,000; Full time

Job summary

H WORLD HOLDINGS SINGAPORE PTE LTD is seeking a Front Office Supervisor to oversee the daily operations of the Front Office team and ensure exceptional guest service. The role includes supervising staff, handling check-ins/outs, and coordinating with other departments to resolve issues.

The ideal candidate will be bilingual in English and Mandarin, possess strong leadership and communication skills, and be able to manage shifts including nights, weekends, and public holidays.

Qualifications

• Minimum 2 years of Front Office experience in a hotel environment.
• Fluent in English and Mandarin with strong verbal skills.
• Willing to perform supervisory and regular Front Desk duties as rostered.
• Familiar with hotel PMS systems such as Opera or Epitome.
• Able to work day/night shifts, weekends and public holidays.

Responsibilities

• Supervise and support the Front Office team to ensure smooth daily operations and guest service.
• Perform guest check-in/check-out, room assignments and billing when rostered.
• Manage guest feedback and complaints with prompt follow-up.
• Ensure adherence to hotel policies, grooming standards and procedures.
• Conduct on-the-job training and onboarding for Front Desk staff.
• Coordinate with Housekeeping, Engineering and other departments to handle guest requests.
• Oversee night audit procedures when on night duty.
• Prepare shift reports and handovers between shifts.
• Assist Front Office Manager in supervising daily operations.

Skills

Front Office supervision

Bilingual English Mandarin

Leadership

Guest service

Communication

Problem solving

Operational shift management

Tools

Opera PMS

Epitome PMS

Job description

H WORLD HOLDINGS SINGAPORE PTE LTD is seeking a Front Office Supervisor to oversee the daily operations of the Front Office team and ensure exceptional guest service. The role includes supervising staff, handling check-ins/outs, and coordinating with other departments to resolve issues.

The ideal candidate will be bilingual in English and Mandarin, possess strong leadership and communication skills, and be able to manage shifts including nights, weekends, and public holidays.