Hotel Front Office Supervisor

Crestview Management, LLC; Hilton Head Island (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health and Dental Insurance

Company paid Life Insurance

Short Term and Long-Term Disability Insurance

401(k) and company match

Paid Time Off (PTO)

Free hotel rooms

Hotel discounts

Job summary

Crestview Management, LLC is seeking a Hotel Front Office Supervisor in Hilton Head Island, SC. This individual will oversee the daily operations of the front desk, ensuring exceptional customer service and staff training. The role requires leadership, multitasking, and familiarity with hotel management software.

We offer competitive wages and comprehensive benefits including Health and Dental Insurance, Life Insurance, Disability Insurance, a 401(k) with company matching, and Paid Time Off (PTO) alongside hotel discounts.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in a hotel front desk or customer service role is necessary.
• Strong leadership and communication skills required.
• Ability to multitask and work in a fast-paced environment is essential.
• Excellent problem-solving skills necessary.
• Proficient in Microsoft Office and hotel management software is expected.
• Flexible schedule, including weekends and holidays, is needed.

Responsibilities

• Supervise front desk staff and ensure excellent customer service.
• Train new front desk staff and provide ongoing training.
• Manage guest check-in and check-out processes.
• Resolve guest complaints in a timely and professional manner.
• Coordinate with other hotel departments to meet guest needs.
• Prepare daily reports for hotel management.

Skills

Leadership and communication skills

Customer service experience

Multitasking ability

Problem-solving skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

The Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front desk and ensuring that guests receive exceptional customer service. This position requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Supervise front desk staff and ensure that they are providing excellent customer service.
• Train new front desk staff and provide ongoing training to existing staff.
• Manage guest check-in and check-out processes.
• Resolve guest complaints and issues in a timely and professional manner.
• Ensure that all front desk procedures are followed and that all guest information is kept confidential.
• Coordinate with other hotel departments to ensure that guest needs are met.
• Assist with room reservations and cancellations.
• Prepare daily reports and communicate with hotel management.
• Maintain a clean and organized front desk area.

Requirements:

• High school diploma or equivalent
• Previous experience in a hotel front desk or customer service role
• Strong leadership and communication skills
• Ability to multitask and work in a fast-paced environment.
• Excellent problem-solving skills
• Proficient in Microsoft Office and hotel management software
• Flexible schedule, including weekends and holidays.

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term andLong-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid TimeOff (PTO), free hotel rooms and hotel discounts.