Assistant Front Office Manager-Ji Hotel Orchard

H WORLD HOLDINGS SINGAPORE PTE LTD; Orchard (NE); On-site; USD 33,000 - 51,000; Full time

Job summary

H WORLD HOLDINGS SINGAPORE PTE LTD is seeking an Assistant Manager/Front Office Supervisor to support the Hotel Manager in daily operations and to lead the Front Office team in delivering high-quality guest service. The role involves supervising staff, handling guest requests, and ensuring smooth check-in/check-out processes.

The ideal candidate will have at least 2 years of Front Office experience, be fluent in English and Mandarin, and hold a relevant diploma or certificate in Hospitality or

Qualifications

• Minimum GCE 'O' Level or equivalent.
• Certificate or Diploma in Hospitality or Tourism Management will be an advantage.
• Minimum 2 years of relevant experience in Front Office / Guest Relations within a hotel.
• Singapore Citizens and PR only.
• Fluent in English and Mandarin.
• Strong leadership and people management skills.
• Excellent customer service and problem-solving skills.

Responsibilities

• Assist the Hotel Manager in day-to-day Front Office operations.
• Supervise Front Office team to maintain guest service standards.
• Provide courteous and efficient guest service and accommodate requests.
• Perform Front Desk duties when rostered, incl. check-in/check-out and billing.
• Promote room upgrades and upselling opportunities.
• Ensure grooming and service standards across Front Office staff.

Skills

Bilingual English/Mandarin

Leadership

People Management

Customer Service

Communication

Education

GCE O Level

Hospitality Diploma/Certificate

Job description

Job Responsibilities

• Assist the Hotel Manager in managing the day-to-day operations of the Front Office and ensure smooth and efficient hotel operations.

• Supervise, guide and support the Front Office team to maintain high standards of guest service.

• Provide courteous and efficient service and make every reasonable effort to accommodate guests’ requests.

• Perform regular Front Desk operational duties when rostered, including guest check-in, check-out, room assignments, billing and other Front Desk responsibilities.

• Be familiar with hotel room rates, promotions and room availability, and actively promote room upgrades and upselling opportunities whenever appropriate.

• Ensure all Front Office employees maintain professional grooming, appearance and service standards at all times.

• Handle guest feedback and complaints professionally and effectively, ensuring appropriate follow-up and communication with Management.

• Ensure compliance with guest room security, emergency and fire safety procedures, as well as hotel policies and procedures.

• Be familiar with hotel facilities and services, as well as major local attractions and events, and provide accurate information to guests when required.

• Maintain effective communication and professional working relationships with all hotel departments.

• Assist with staff training, daily operational coordination and manpower arrangements when required.

• Ensure proper shift handovers and completion of Front Office reports and operational tasks.

Job Requirements

• Minimum GCE ‘O’ Level or equivalent qualification.

• Certificate or Diploma in Hospitality or Tourism Management will be an advantage.

• Minimum 2 years of relevant experience as an Assistant Manager, Team Leader, Supervisor, or equivalent role in Front Office / Guest Relations within a hotel environment.

• Singapore Citizens and Permanent Residents (PR) only.

• Fluent in both English and Mandarin, with strong verbal communication skills in both languages.

• Strong leadership and people management skills with the ability to guide and support the Front Office team.

• Well-developed communication, interpersonal and customer relations skills.

• Excellent customer service and proven problem-solving skills.

• Professional, mature, meticulous, resourceful and well-organized.

• Good planning and execution skills with strong attention to detail.

• Able to work independently and effectively in a fast-paced hotel environment.

• Able to handle guest complaints and challenging situations professionally and tactfully.

• Must be flexible and willing to perform both managerial/supervisory duties and regular Front Desk operational duties, depending on the assigned roster.

• Must be willing and able to work rotating shifts, weekends and Public Holidays according to operational requirements.

Working Arrangement

• 5-day work week

• Up to 44 working hours per week

• Roster-based working schedule

• The position follows a mixed roster consisting of Assistant Manager / supervisory shifts and regular Front Desk operational shifts

• Shift timings will vary according to the duty roster and hotel operational requirements

• Weekend and Public Holiday work is required when rostered