Front Office Lead: Guest Experience & Operations

H WORLD HOLDINGS SINGAPORE PTE LTD; Orchard (NE); On-site; USD 33,000 - 51,000; Full time

Job summary

H WORLD HOLDINGS SINGAPORE PTE LTD is seeking an Assistant Manager/Front Office Supervisor to support the Hotel Manager in daily operations and to lead the Front Office team in delivering high-quality guest service. The role involves supervising staff, handling guest requests, and ensuring smooth check-in/check-out processes.

The ideal candidate will have at least 2 years of Front Office experience, be fluent in English and Mandarin, and hold a relevant diploma or certificate in Hospitality or

Qualifications

• Minimum GCE 'O' Level or equivalent.
• Certificate or Diploma in Hospitality or Tourism Management will be an advantage.
• Minimum 2 years of relevant experience in Front Office / Guest Relations within a hotel.
• Singapore Citizens and PR only.
• Fluent in English and Mandarin.
• Strong leadership and people management skills.
• Excellent customer service and problem-solving skills.

Responsibilities

• Assist the Hotel Manager in day-to-day Front Office operations.
• Supervise Front Office team to maintain guest service standards.
• Provide courteous and efficient guest service and accommodate requests.
• Perform Front Desk duties when rostered, incl. check-in/check-out and billing.
• Promote room upgrades and upselling opportunities.
• Ensure grooming and service standards across Front Office staff.

Skills

Bilingual English/Mandarin

Leadership

People Management

Customer Service

Communication

Education

GCE O Level

Hospitality Diploma/Certificate

Job description

H WORLD HOLDINGS SINGAPORE PTE LTD is seeking an Assistant Manager/Front Office Supervisor to support the Hotel Manager in daily operations and to lead the Front Office team in delivering high-quality guest service. The role involves supervising staff, handling guest requests, and ensuring smooth check-in/check-out processes.

The ideal candidate will have at least 2 years of Front Office experience, be fluent in English and Mandarin, and hold a relevant diploma or certificate in Hospitality or