Bilingual Front Office Coordinator

Freseniusmedicalcare; Laredo (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Fresenius Medical Care seeks a Front Office Coordinator to act as the facility receptionist, handling admissions, scheduling, and patient data entry. You will verify demographics and insurance, answer calls, route messages, and support referrals while maintaining HIPAA compliance and professionalism.

Responsibilities include patient check-in/out, appointment scheduling, pre-certifications, and preparing patients for visits.

Qualifications

• 0–2 years’ related experience (front office/medical office).
• Intermediate computer skills and EMR/scheduling program proficiency.
• Exceptional verbal and written communication.
• Outstanding organizational and planning skills.
• Excellent project and time management skills.
• Outstanding customer relations and proper phone etiquette.
• 100% bilingual English/Spanish.

Responsibilities

• Manage patient check-in/check-out with accurate demographic and insurance data.
• Schedule appointments, coordinate follow-ups, and referrals.
• Record patient cancellations and no-shows as needed.
• Obtain signatures to ensure proper data processing.
• Maintain patient confidentiality and HIPAA compliance.
• Provide HIPAA information and documentation to patients.
• Answer calls and route messages appropriately.
• Perform pre-certification before patient visits.
• Prepare patients for provider visits, update history, and reconcile medications.
• Assist providers with clinic flow and timely rooming.
• Support care coordination and follow-up tracking.
• Send consultation reports to referral sources.
• Greet visitors, be polite and professional.
• Maintain organized medical records and handle records requests.
• Participate in staff meetings and quality discussions.
• Keep waiting room clean and debris-free.
• Escalate issues to supervision as needed.

Skills

Bilingual EN/ES

Communication skills

Organizational skills

Interpersonal skills

Phone etiquette

Multitasking

EMR familiarity

Customer service

Education

High School Diploma

Tools

Scheduling software

Credit card machines

Office equipment

Switchboard

Job description

Fresenius Medical Care seeks a Front Office Coordinator to act as the facility receptionist, handling admissions, scheduling, and patient data entry. You will verify demographics and insurance, answer calls, route messages, and support referrals while maintaining HIPAA compliance and professionalism.

Responsibilities include patient check-in/out, appointment scheduling, pre-certifications, and preparing patients for visits.