Bilingual Front Desk & Visitor Concierge (Part-Time)

City of Boston; Hall (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

City of Boston is seeking a Receptionist to serve as the front-line contact for visitors and callers. The role involves managing the front desk, routing inquiries, processing mail and deliveries, and supporting programs such as the Taxi Coupon initiative.

The ideal candidate will have a High School Diploma or GED, 3+ years in a customer-facing role, and strong communication skills. Bilingual abilities are highly preferred; Boston residency is required.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time or equivalent experience in call center, customer service, or office environment.
• Associate’s degree may count toward experience; bachelor’s may count for additional years.
• Bilingual abilities are highly preferred.

Responsibilities

• Greet and welcome visitors, answer questions, provide directions.
• Answer and route calls to the Commission's call center; complete intakes and direct information.
• Accept deliveries and mail; organize and distribute to recipients; manage mail flow.
• Support the Taxi Coupon program; sell and manage coupon booklets and cash.
• Keep reception and common areas clean and tidy.
• Collaborate with Communications and Constituent Services for materials.
• Maintain staff directory and internal documents.
• Manage conference room calendar and upkeep.
• Provide assistance to Commission units and programs as needed.
• Compile records and prepare reports and documents.

Skills

Excellent interpersonal skills

In-person and phone etiquette

Bilingual (Spanish, Creole, etc.)

Multitasking and prioritization

Problem-solving ability

Punctuality/strong attendance

Office software experience (MS Office/

Professional, adaptable, friendly

Education

High School Diploma or GED

Associate's Degree may count 1 year

Bachelor’s degree may count up to 2 years

Tools

Microsoft Office

Google Suite

Job description

City of Boston is seeking a Receptionist to serve as the front-line contact for visitors and callers. The role involves managing the front desk, routing inquiries, processing mail and deliveries, and supporting programs such as the Taxi Coupon initiative.

The ideal candidate will have a High School Diploma or GED, 3+ years in a customer-facing role, and strong communication skills. Bilingual abilities are highly preferred; Boston residency is required.