Bilingual Front Desk Specialist (Spanish/English) — Growth & PTO

Gilleyinsurance; Crestwood (KY); On-site; USD 20,664 - 24,796; Full time

Job summary

Leslie Gilley - State Farm Agency in Crestwood, KY seeks a Full-time or Part-Time bilingual Receptionist fluent in Spanish and English. Training provided; no prior insurance experience required.

You will handle front-desk duties, respond to inquiries, and maintain high customer satisfaction through accurate, professional service. Key tasks include answering calls, assisting with policy documents, transfers, billing clarifications, and claims support while staying organized in a fast-paced

Qualifications

• High school diploma or equivalent (required).
• Previous customer service experience preferred.
• Strong communication in both English and Spanish.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service via phone or walk-ins.
• Use exemplary communication to efficiently meet customer needs and promote business growth.

Skills

Bilingual English/Spanish

Strong communication

Microsoft Office

Google Workspace

Scheduling software

Customer service

Multitask / Prioritize

Education

High school diploma or equivalent

Tools

Phone systems

Office equipment

Job description

Leslie Gilley - State Farm Agency in Crestwood, KY seeks a Full-time or Part-Time bilingual Receptionist fluent in Spanish and English. Training provided; no prior insurance experience required.

You will handle front-desk duties, respond to inquiries, and maintain high customer satisfaction through accurate, professional service. Key tasks include answering calls, assisting with policy documents, transfers, billing clarifications, and claims support while staying organized in a fast-paced