Receptionist - State Farm Agent Team Member

Leslie Gilley - State Farm Agent; Crestwood (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay with commission/bonus

Growth potential

Paid time off

Health benefits

Career-building experience

Job summary

Leslie Gilley - State Farm Agency in Crestwood, KY, seeks a Full-time or Part-Time bilingual receptionist fluent in English and Spanish. No prior insurance experience required; training provided. The role focuses on delivering excellent service, handling inquiries, and maintaining high customer satisfaction at the front desk.

You will manage phone calls and walk-ins, prioritize tasks, and support office operations with accuracy and professionalism in a fast-paced environment.

Qualifications

• High school diploma required.
• Prior customer service experience preferred.
• Strong communication skills in English and Spanish.
• Professional appearance and customer-focused attitude.
• Able to multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Office or Google Workspace.
• Comfortable using phone systems and scheduling software.
• Proactive problem solver.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service via phone or walk-ins.
• Assist with insurance inquiries, policy documents, transfers, claims, and billing clarifications.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Office software

Education

High school diploma

Tools

Phone systems

Scheduling software

Job description

ROLE DESCRIPTION:

Leslie Gilley - State Farm Agency, located in Crestwood, KY, has an immediate opening for a Full-time (or) Part-Time Bilingual (Spanish / English) Receptionist.

No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards by responding efficiently to customer inquiries and maintaining high levels of customer satisfaction. The receptionist must be able to prioritize tasks effectively, stay highly detail-oriented, and manage front-desk responsibilities with accuracy and professionalism.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service via phone calls or walk-ins. Service can include responding to inquiries regarding insurance availability, policy documents, transfers, claim submissions and billing clarification.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• High school diploma or equivalent (required).
• Previous customer service experience preferred (but not always required).
• Strong communication skills (verbal and written - BOTH ENGLISH AND SPANISH).
• Professional appearance and customer-focused attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with Microsoft Office or Google Workspace (Word, Excel, Outlook/Calendar).
• Comfortable using phone systems, basic office equipment, and scheduling software.
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience