Bilingual Front Desk Specialist – Patient Scheduling

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an Administrative Support specialist at the MAC-Cape Cod Rheumatology Center in Hyannis, MA. The role handles front desk duties, patient check-in/out, scheduling, and coordination across departments.

You will work 40 hours weekly, Monday through Friday, with no weekends or holidays, and must be bilingual in English and Portuguese/Spanish. The position requires interpreter training and familiarity with EMR and MS Office.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.

Responsibilities

• Greets and acknowledges patients in the waiting room.
• Answers the phone promptly, directs calls and records messages in EMR.
• Check-in/register patients, verify demographics and insurance, collect co-pays, prepare deposits.
• Provide paperwork to patients and photocopy insurance cards and IDs.
• Schedule and reschedule appointments in EMR per protocols.
• Maintain physician daily appointment schedule and prepare next day charts.
• Edit clinicians’ schedules for time off, vacations, and meetings.
• Process cancellations and no-shows; notify clinician of changes.
• Open and distribute mail to appropriate staff; coordinate with billing and practice manager.
• Check-out patients and arrange follow-up appointments and referrals.
• Prepare requisitions or referral forms as needed.
• Maintain patient records, scan documents to EMR, file correspondence/tests.
• Refer billing questions to billing office.
• Print or provide records to outside agencies per guidelines.
• Maintain HIPAA confidentiality and data accuracy.
• Work cooperatively with staff, patients and visitors.
• Adapt to changes during absences or high volume; attend department meetings.
• Float to other MACC practices when required.
• Perform other duties as requested.

Skills

English literacy

Interpersonal skills

Customer service

Time management

EMR proficiency

MS Office

30 WPM typing

Bilingual English/Portuguese/Spanish

Medical Interpreter course

Education

High school diploma or equivalent

Tools

Electronic Medical Records

MS Office

Job description

Medical Affiliates of Cape Cod is seeking an Administrative Support specialist at the MAC-Cape Cod Rheumatology Center in Hyannis, MA. The role handles front desk duties, patient check-in/out, scheduling, and coordination across departments.

You will work 40 hours weekly, Monday through Friday, with no weekends or holidays, and must be bilingual in English and Portuguese/Spanish. The position requires interpreter training and familiarity with EMR and MS Office.