Receptionist, (Hyannis)

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an Administrative Support specialist at the MAC-Cape Cod Rheumatology Center in Hyannis, MA. The role handles front desk duties, patient check-in/out, scheduling, and coordination across departments.

You will work 40 hours weekly, Monday through Friday, with no weekends or holidays, and must be bilingual in English and Portuguese/Spanish. The position requires interpreter training and familiarity with EMR and MS Office.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.

Responsibilities

• Greets and acknowledges patients in the waiting room.
• Answers the phone promptly, directs calls and records messages in EMR.
• Check-in/register patients, verify demographics and insurance, collect co-pays, prepare deposits.
• Provide paperwork to patients and photocopy insurance cards and IDs.
• Schedule and reschedule appointments in EMR per protocols.
• Maintain physician daily appointment schedule and prepare next day charts.
• Edit clinicians’ schedules for time off, vacations, and meetings.
• Process cancellations and no-shows; notify clinician of changes.
• Open and distribute mail to appropriate staff; coordinate with billing and practice manager.
• Check-out patients and arrange follow-up appointments and referrals.
• Prepare requisitions or referral forms as needed.
• Maintain patient records, scan documents to EMR, file correspondence/tests.
• Refer billing questions to billing office.
• Print or provide records to outside agencies per guidelines.
• Maintain HIPAA confidentiality and data accuracy.
• Work cooperatively with staff, patients and visitors.
• Adapt to changes during absences or high volume; attend department meetings.
• Float to other MACC practices when required.
• Perform other duties as requested.

Skills

English literacy

Interpersonal skills

Customer service

Time management

EMR proficiency

MS Office

30 WPM typing

Bilingual English/Portuguese/Spanish

Medical Interpreter course

Education

High school diploma or equivalent

Tools

Electronic Medical Records

MS Office

Job description

Purpose of Position:

To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients' presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong interpersonal, customer service, time management skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred
• Ability to speak, read and write with proficiency in English, Portuguese and/or Spanish
• Must be a graduate of a Medical Interpreter's Course
• Must pass the Medical Affiliates of Cape Cod's Medical Interpreters test and or Agency Medical Interpreter Exam

Schedule Details: 40 hours per week, Monday-Friday, No Weekends & No Holidays

Organization : Medical Affiliates of Cape Cod

Primary Location : Massachusetts-Hyannis

Department : MAC-Cape Cod Rheumatology Cent

Annual/Hourly: Hourly

Hiring Pay Range: 20.6 - 23.75