Medical Front Desk Specialist – Bilingual Interpreter

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis is seeking a Receptionist to greet patients, answer phones, register patients, verify demographics and insurance, collect co-pays and prepare deposits. You will schedule appointments, maintain charts, and coordinate referrals in the EMR system.

The role requires strong English communication, HS diploma, and office tech experience; bilingual ability in Portuguese and/or Spanish is a plus. On-site work, 40 hours/week, Monday–Friday.

Qualifications

• Must read, write and communicate in English.
• High school graduate or equivalent required.
• Experience with office tech and EMR preferred.
• Typing speed 30 WPM preferred.
• English plus Portuguese and/or Spanish proficiency desirable.
• Medical Interpreter training/test experience a plus.

Responsibilities

• Greet patients in lobby and acknowledge presence promptly.
• Answer and route phone calls; take messages in EMR.
• Register patients, verify demographics and insurance, collect co-pays.
• Provide forms, photocopy insurance cards and IDs.
• Schedule and adjust appointments per protocol; manage charts.
• Maintain schedules, note changes, handle cancellations/no-shows.
• Process mail, lab orders, referrals; coordinate with staff.
• Maintain confidentiality per HIPAA; interact professionally.
• Float to other MACC sites as needed; attend meetings.

Skills

English communication

Customer service

Office technology

Typing 30 WPM

Bilingual English/Portuguese/Spanish

Education

High school diploma or equivalent

Tools

MS Office

Electronic Medical Records

Job description

Medical Affiliates of Cape Cod in Hyannis is seeking a Receptionist to greet patients, answer phones, register patients, verify demographics and insurance, collect co-pays and prepare deposits. You will schedule appointments, maintain charts, and coordinate referrals in the EMR system.

The role requires strong English communication, HS diploma, and office tech experience; bilingual ability in Portuguese and/or Spanish is a plus. On-site work, 40 hours/week, Monday–Friday.