Receptionist, (Hyannis)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis is seeking a Receptionist to greet patients, answer phones, register patients, verify demographics and insurance, collect co-pays and prepare deposits. You will schedule appointments, maintain charts, and coordinate referrals in the EMR system.

The role requires strong English communication, HS diploma, and office tech experience; bilingual ability in Portuguese and/or Spanish is a plus. On-site work, 40 hours/week, Monday–Friday.

Qualifications

• Must read, write and communicate in English.
• High school graduate or equivalent required.
• Experience with office tech and EMR preferred.
• Typing speed 30 WPM preferred.
• English plus Portuguese and/or Spanish proficiency desirable.
• Medical Interpreter training/test experience a plus.

Responsibilities

• Greet patients in lobby and acknowledge presence promptly.
• Answer and route phone calls; take messages in EMR.
• Register patients, verify demographics and insurance, collect co-pays.
• Provide forms, photocopy insurance cards and IDs.
• Schedule and adjust appointments per protocol; manage charts.
• Maintain schedules, note changes, handle cancellations/no-shows.
• Process mail, lab orders, referrals; coordinate with staff.
• Maintain confidentiality per HIPAA; interact professionally.
• Float to other MACC sites as needed; attend meetings.

Skills

English communication

Customer service

Office technology

Typing 30 WPM

Bilingual English/Portuguese/Spanish

Education

High school diploma or equivalent

Tools

MS Office

Electronic Medical Records

Job description

Job Description – Receptionist, (Hyannis) (260922-50005153)

Responsibilities

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Schedule Details: 40 hours per week, Monday-Friday, No Weekends & No Holidays

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong interpersonal, customer service, time management skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred
• Ability to speak, read and write with proficiency in English, Portuguese and/or Spanish
• Must be a graduate of a Medical Interpreter’s Course
• Must pass the Medical Affiliates of Cape Cod’s Medical Interpreters test and or Agency Medical Interpreter Exam

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Hyannis

Department

MAC-Cape Cod Rheumatology Cent

Annual/Hourly

Hourly

Hiring Pay Range

$ 20.6 - $ 23.75

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/