Vascular Surgery Front Desk Specialist

Cape Cod Healthcare; Hyannis (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod is seeking an administrative support professional to provide efficient front-office operations for the MACC practice in Hyannis. The role focuses on greeting patients, handling calls, EMR registrations, scheduling, and coordinating referrals within HIPAA guidelines.

The ideal candidate has strong communication skills, solid office technology experience, and 1+ year in an office setting. This 40-hour, Monday–Friday position pays hourly with no weekends or holidays.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with current office technology, MS Office and EMR systems preferred.
• Office experience with at least 1 year preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greets and acknowledges patients in the waiting room.
• Answers phones promptly and directs calls.
• Checks-in/registers patients in the EMR, verifies demographics and collects co-pays.
• Distributes paperwork and photocopies insurance cards.
• Schedules and reschedules appointments in the EMR.
• Maintains physician daily appointment schedule and prepares charts.
• Edit clinicians' schedules for time off, etc.
• Process cancellations and no-shows and notify clinicians.
• Open/distribute mail to staff and physicians
• Check-out patients and coordinate follow-up appointments and referrals
• Prepare requisitions or referral forms as needed
• Maintain patient records in the EMR
• Refer billing inquiries to the billing office
• Provide records to outside agencies per guidelines
• Maintain HIPAA confidentiality
• Communicate effectively with staff and patients
• Adapt to schedule changes and high patient volumes
• Attend departmental meetings
• Float to other MACC practices as required
• Perform other duties as assigned

Skills

English proficiency

Interpersonal skills

Typing 30 WPM

Customer service

Education

High school diploma or equivalent

Tools

MS Office

EMR systems

Job description

Medical Affiliates of Cape Cod is seeking an administrative support professional to provide efficient front-office operations for the MACC practice in Hyannis. The role focuses on greeting patients, handling calls, EMR registrations, scheduling, and coordinating referrals within HIPAA guidelines.

The ideal candidate has strong communication skills, solid office technology experience, and 1+ year in an office setting. This 40-hour, Monday–Friday position pays hourly with no weekends or holidays.