Bilingual Front Desk Specialist - Customer Care & Intake

Educational Data Systems, Inc.; Northern (KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a friendly Receptionist for PA CareerLink Berks County. You will greet visitors, answer calls, provide information, and route inquiries to the appropriate staff to ensure smooth daily operations.

You will support front-desk activities, assist jobseekers and employers, maintain sign-in logs, manage mail and supplies, and provide basic reporting on customer activity. Bilingual Spanish required; MS Office proficiency expected.

Qualifications

• Excellent communication and interpersonal skills.
• Customer Service experience required.
• Bilingual in Spanish required.
• Experience in answering inquiries in a courteous, efficient and professional manner.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Greet visitors in a prompt and friendly manner and direct them to the appropriate area, services or staff.
• Provide PA CareerLink information in a knowledgeable and pleasant manner.
• Direct visitors to onsite partners and resources as appropriate.
• Maintain sign-in logs and assist with activity registrations and workshops.
• Transfer messages and information from the front desk to the appropriate staff and retrieve login details.
• Answer and direct calls on the PA CareerLink multi-line system.
• Provide basic services statistics and reporting to monitor customer activity.
• Support staff with data entry and clerical tasks.
• Open and distribute mail to appropriate mailboxes.
• Prevent unauthorized persons from entering the agency.
• Manage office supplies and other related tasks.

Skills

Customer service

Bilingual Spanish

Communication skills

Tools

Microsoft Office

Job description

Educational Data Systems, Inc. is seeking a friendly Receptionist for PA CareerLink Berks County. You will greet visitors, answer calls, provide information, and route inquiries to the appropriate staff to ensure smooth daily operations.

You will support front-desk activities, assist jobseekers and employers, maintain sign-in logs, manage mail and supplies, and provide basic reporting on customer activity. Bilingual Spanish required; MS Office proficiency expected.