Receptionist

Edsi-9; Reading (Berks County); On-site; USD 41,000 - 50,000; Full time

Job summary

EDSI is seeking a front-desk administrator in Reading, PA to greet jobseekers, employers, and visitors. You will provide CareerLink information, direct attendees to partners, and manage sign-ins and registrations while supporting staff with data entry and clerical tasks.

The role requires excellent communication, Spanish bilingual abilities, and proficiency in Microsoft Office; it involves handling calls and basic reporting inside a busy front-office environment.

Qualifications

• Customer service experience required.
• Bilingual in Spanish required.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office.
• Able to answer inquiries courteously and efficiently.

Responsibilities

• Greet and assist jobseekers, employers and visitors.
• Provide PA CareerLink information in a knowledgeable and pleasant manner.
• Direct visitors to on-site partners and resources as appropriate.
• Manage sign-in, workshops and activity registrations.
• Transfer messages to staff and answer questions via the front desk.
• Perform data entry and clerical support.
• Open and disburse mail and manage office supplies.

Skills

Customer service

Bilingual Spanish

Microsoft Office

Tools

Microsoft Office

Job description

Job Description:Scope of Position· Greet and assist jobseekers, employers and agency visitors; provide administrative support to staff and customers in need of basic CareerLink services.Salary: $45,000Essential FunctionsWelcome visitors in a prompt and friendly manner, directing them to appropriate area, services or staffProvide PA CareerLink information in a knowledgeable and pleasant mannerDirect visitors to available onsite partners and resources as appropriateResponsible for customer activity through sign-in, workshops and activity registrationsProvide prompt, accurate transfer of messages and information from the front desk to appropriate PA CareerLink staffRetrieve login information for individuals to access the PA CareerLink websiteAnswer and direct calls on the PA CareerLink multi-line telephone systemProvide basic services statistics and reporting to monitor customer activitySupport staff in the collection and verification of program requirements and needed documentationPerform data entry and provide clerical supportOpen and disburse mail to appropriate staff mailboxesPrevent unauthorized persons from entering the agencyManage office suppliesOther opportunities as availableEducation and Experience RequirementsExcellent communication and interpersonal skillsCustomer Service experience requiredBilingual in Spanish requiredExperience in answering inquiries in a courteous, efficient and professional mannerProficient in Microsoft Office and basic computer skillsEDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.