Receptionist

Educational Data Systems (EDSI); Reading (IL); On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems (EDSI) is seeking a front desk and customer support associate in Reading, IL to greet visitors, assist jobseekers and employers, and provide basic CareerLink services.

The role involves process-oriented duties such as sign-ins, workshop registrations and handling inquiries, with a strong emphasis on courteous service in Spanish and English. Proficiency in Microsoft Office and data entry is required.

Qualifications

• Customer service experience required.
• Bilingual in Spanish required.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Greet and assist jobseekers, employers and visitors.
• Provide PA CareerLink information knowledgeably.
• Direct visitors to onsite partners and resources.
• Handle sign-in, workshops and activity registrations.
• Answer and direct calls on the PA CareerLink phone system.
• Provide basic services statistics and reporting.

Skills

Customer service

Bilingual Spanish

Communication

Interpersonal skills

Tools

Microsoft Office

Job description

Job Description:

Scope of Position

• Greet and assist jobseekers, employers and agency visitors; provide administrative support to staff and customers in need of basic CareerLink services.

Salary: $45,000

Essential Functions

• Welcome visitors in a prompt and friendly manner, directing them to appropriate area, services or staff
• Provide PA CareerLink information in a knowledgeable and pleasant manner
• Direct visitors to available onsite partners and resources as appropriate
• Responsible for customer activity through sign-in, workshops and activity registrations
• Provide prompt, accurate transfer of messages and information from the front desk to appropriate PA CareerLink staff
• Retrieve login information for individuals to access the PA CareerLink website
• Answer and direct calls on the PA CareerLink multi-line telephone system
• Provide basic services statistics and reporting to monitor customer activity
• Support staff in the collection and verification of program requirements and needed documentation
• Perform data entry and provide clerical support
• Open and disburse mail to appropriate staff mailboxes
• Prevent unauthorized persons from entering the agency
• Manage office supplies
• Other opportunities as available

Education and Experience Requirements

• Excellent communication and interpersonal skills
• Customer Service experience required
• Bilingual in Spanish required
• Experience in answering inquiries in a courteous, efficient and professional manner
• Proficient in Microsoft Office and basic computer skills

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.