Bilingual Front Desk & Scheduling Supervisor - Ophthalmology

Eye Associates of Plantation; Plantation (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Eye Associates of Plantation is seeking an experienced Receptionist and Scheduling Supervisor to oversee our front desk operations, coordinate ophthalmology and optometry scheduling, and ensure an outstanding patient experience from first call through visit.

The ideal candidate will lead a small team, manage daily tasks, verify demographics and insurance, collect copays, and respond to patient questions with professionalism in English and Spanish.

Qualifications

• Bilingual English and Spanish is required.
• Minimum 3 years in a medical office front desk or similar role.
• Experience supervising front desk staff is required.
• Experience managing physician schedules and changes.
• HIPAA knowledge and patient confidentiality awareness.

Responsibilities

• Oversee front desk operations, ensuring professional patient interactions.
• Schedule appointments for ophthalmologists and optometrists; manage calendars.
• Supervise and coach front desk staff; ensure policy adherence.
• Verify patient demographics, insurance, referrals, and authorizations.
• Collect copayments and outstanding balances; answer patient questions.
• Maintain accurate electronic medical records and scheduling templates.
• Improve workflows to enhance patient access and provider productivity.

Skills

Bilingual English/Spanish

Front desk leadership

Medical office experience

Scheduling management

HIPAA knowledge

Customer service

Tools

EMR software

Practice management software

Scheduling templates

Job description

Eye Associates of Plantation is seeking an experienced Receptionist and Scheduling Supervisor to oversee our front desk operations, coordinate ophthalmology and optometry scheduling, and ensure an outstanding patient experience from first call through visit.

The ideal candidate will lead a small team, manage daily tasks, verify demographics and insurance, collect copays, and respond to patient questions with professionalism in English and Spanish.