Bilingual Front Desk Clerk (English/Spanish) – Ophthalmology

American Eye Associates; El Centro (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Vacation accrual

401k

Holiday pay

Job summary

American Eye Associates is seeking a Front Desk Clerk for our ophthalmology clinics in California. You will greet and register patients, answer phones, schedule appointments, and handle basic administrative tasks with accuracy and a customer-focused approach.

The ideal candidate is bilingual in Spanish and English, possesses strong computer skills, and can multitask in a fast-paced environment while delivering exceptional patient service.

Qualifications

• High school diploma.
• Bilingual Spanish and English required.
• 1–2 years’ experience as a Receptionist/Front Office Clerk, medical office experience highly desired.
• Hands-on experience with office equipment (e.g., Computers, phones, printers).
• Proficiency in Microsoft Office Suite.
• Strong written and verbal communication skills; courteous and effective with the public and medical personnel.
• Excellent organizational, multi-tasking, and time-management skills.
• Customer service attitude.

Responsibilities

• Welcome people as they enter the clinic.
• Communicate anticipated wait times and delays.
• Provide basic and accurate information in-person, via phone or by email.
• Check-in patients (demographic and insurance information).
• Complete patient registration from walk-in patients.
• Collect all patient out of pocket responsibilities (deductibles, copays, co-insurance).
• Schedule next appointment for patients at check out.
• Assist as needed in obtaining missing/additional information from patients.
• Receive, sort, and distribute deliveries.
• Answer incoming calls and perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Ensure reception area is tidy and presentable.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful.
• Keep the patient at the center of everything that you do.

Skills

Bilingual Spanish/English

Customer service

Multi-tasking

Education

High school diploma

Tools

Microsoft Office

Job description

American Eye Associates is seeking a Front Desk Clerk for our ophthalmology clinics in California. You will greet and register patients, answer phones, schedule appointments, and handle basic administrative tasks with accuracy and a customer-focused approach.

The ideal candidate is bilingual in Spanish and English, possesses strong computer skills, and can multitask in a fast-paced environment while delivering exceptional patient service.