Bilingual Front Desk & Scheduling Coordinator

A.G.E.S Learning Solutions; Lafayette (CA); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Proficio Therapy Services is hiring in Lafayette, CA for a front desk/administrative role supporting ABA, Speech, and Occupational Therapy clinics. You will manage phones, scheduling, registrations, and patient records with a focus on high-quality customer service.

Ideal candidates are bilingual (English/Spanish), organized, and capable of multitasking in a fast-paced environment, with experience in EMR/Epic and Salesforce being a plus. A Bachelor’s degree is required.

Qualifications

• Bachelor's Degree is required.
• Experience in Medical Office Administration/Management preferred.
• Strong verbal & written communication skills required.
• Proficiency with EMR/Epic systems.
• Ability to multitask and remain organized in a fast-paced environment.

Responsibilities

• Answering phones and directing inquiries.
• Converting new leads into patients.
• Rescheduling canceled appointments and maintaining clinic capacity.
• Collecting co-pays and processing records requests.
• Registering and orienting patients to clinic policies.
• Maintaining client records and ensuring data accuracy.

Skills

Bilingual English/Spanish

Multitasking

Customer service

Problem solving

Trust building

Professional appearance

EMR experience

Epic experience

Salesforce

Google Suite

Education

Bachelor's Degree

Tools

Epic

Salesforce

Google Suite

Microsoft Office

Job description

Proficio Therapy Services is hiring in Lafayette, CA for a front desk/administrative role supporting ABA, Speech, and Occupational Therapy clinics. You will manage phones, scheduling, registrations, and patient records with a focus on high-quality customer service.

Ideal candidates are bilingual (English/Spanish), organized, and capable of multitasking in a fast-paced environment, with experience in EMR/Epic and Salesforce being a plus. A Bachelor’s degree is required.