Bilingual Front Desk Manager - Healthcare Admin Lead

Funplay ABA Therapy Services; Cypress (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

FunPlay ABA Therapy Services is seeking a Front Desk Manager to lead daily front office and clinic operations, ensuring a welcoming, organized environment for families and staff. The role emphasizes client communication, scheduling, and administrative leadership in a fast-paced healthcare setting.

The ideal candidate is bilingual (English/Spanish), detail‑focused, and customer-service oriented, with experience in healthcare administration and EHR systems such as CentralReach.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum 2 years of front office, administrative, or supervisory experience, preferably in healthcare or behavioral health.
• Bilingual (English/Spanish) required.
• Excellent customer service and interpersonal skills.
• Strong organizational, leadership, and multitasking abilities.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Experience with CentralReach or similar ABA practice management software is preferred.
• Knowledge of HIPAA, insurance verification, and healthcare office procedures preferred.
• Professional, dependable, and able to lead by example.

Responsibilities

• Oversee the daily operations of the front desk and Clinic.
• Greet clients, families, and visitors in a professional and welcoming manner.
• Answer incoming phone calls, emails, and general inquiries.
• Supervise and support front desk and administrative staff.
• Coordinate provider schedules and client appointments.
• Verify insurance benefits and assist with authorization tracking.
• Maintain accurate client records and electronic documentation.
• Assist with onboarding new clients and collecting required paperwork.
• Serve as a bilingual point of contact for English- and Spanish-speaking families.
• Address parent concerns and resolve administrative issues promptly and professionally.
• Coordinate with BCBAs and clinical staff to ensure smooth daily operations.
• Ensure compliance with HIPAA, company policies, and administrative procedures.
• Maintain office supply inventory and oversee front office organization.
• Prepare administrative reports and assist leadership with operational tasks.
• Assist with coordinating community outreach events, vendor visits, and clinic events.
• Maintain professional relationships with referral sources, vendors, and community partners.
• Support marketing and outreach initiatives as assigned.

Skills

Bilingual English/Spanish

Customer service

Leadership

Organization

Multitasking

MS Office

EHR

HIPAA knowledge

Insurance verification

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

CentralReach

ABA practice management software

Microsoft Office

Job description

FunPlay ABA Therapy Services is seeking a Front Desk Manager to lead daily front office and clinic operations, ensuring a welcoming, organized environment for families and staff. The role emphasizes client communication, scheduling, and administrative leadership in a fast-paced healthcare setting.

The ideal candidate is bilingual (English/Spanish), detail‑focused, and customer-service oriented, with experience in healthcare administration and EHR systems such as CentralReach.