Bilingual Front Desk Representative

Choose901; Memphis (TN); On-site; USD 31,000 - 42,000; Full time

Job summary

Lifedoc Health in Memphis, TN seeks a Front Desk Representative (Bilingual) to join our healthcare team. This full-time role involves welcoming patients, verifying insurance, scheduling, and guiding patients through their visit.

Responsibilities include check-in/out, ensuring accurate information, EMR use, and delivering compassionate service in English and Spanish. Requirements: High School Diploma, bilingual in English/Spanish, 1–2 years in healthcare or customer service, EMR experience.

Qualifications

• High School Diploma or Equivalent (Required).
• Bilingual English/Spanish (Required).
• 1-2 years of customer service experience (Preferred).
• 1-2 years of medical office experience (Preferred).
• Previous experience with EMR systems (Preferred).

Responsibilities

• Provide empathy and compassion to patients to ensure an excellent patient experience.
• Check-in the patient according to the clinic policies and procedures
• Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met for the patient
• Verify patient insurance eligibility to ensure that all patients have the proper coverage to receive the necessary care plan put into place by providers
• Perform entire check out process to ensure all patient needs are met and prepare the patient with any information related to future appointments.
• Schedule patient appointments according to the providers’ protocols to ensure the best possible medical recommendations and care plans.

Skills

Bilingual (English/Spanish)

Customer service experience

Medical office experience

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

Join Lifedoc Health as our Front Desk Representative (Bilingual)!

Location: Memphis, TN | Schedule: Full-time | Salary: $31,000-42,000/year

If you are looking to start an exciting career with one of Tennessee’s most successful healthcare organizations, then join the Lifedoc team as our Front Desk Representative!

Who We Are:

Lifedoc Health (formerly known as DarSalud) is a multi-specialty healthcare organization that opened its doors 20 years ago, and we have been disrupting the healthcare industry ever since. With our focus on guaranteeing that everybody receives quality healthcare, regardless of income, we have developed a holistic approach to patient and family care that has been consistently recognized for excellence and innovation.

As a Front Desk Representative, you will be an essential part of our day-to-day operations and will be directly involved in making a positive difference in our patients lives.

What You’ll Do:

• Provide empathy and compassion to patients to ensure an excellent patient experience.


• Check-in the patient according to the clinic policies and procedures


• Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met for the patient


• Verify patient insurance eligibility to ensure that all patients have the proper coverage to receive the necessary care plan put into place by providers


• Perform entire check out process to ensure all patient needs are met and prepare the patient with any information related to future appointments.


• Schedule patient appointments according to the providers’ protocols to ensure the best possible medical recommendations and care plans.

What We’re Looking For:

• High School Diploma or Equivalent (Required)


• Bilingual (fluent in English and Spanish) (Required)


• 1-2 years of customer service experience (Preferred)


• 1-2 years of medical office experience (Preferred)


• Previous experience with EMR systems (Preferred)