Clinical Office Manager

Lifedoc Health; Memphis (TN); Sur place; USD 55 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k with company match

PTO and paid holidays

Dental insurance

Vision insurance

Résumé du poste

Lifedoc Health in Memphis, TN is seeking a Clinical Office Manager to lead the medical office and call center in a full-time, in-person role. You will organize staff schedules, ensure HIPAA and safety compliance, and drive operational efficiency to deliver quality patient care.

The ideal candidate has 3+ years in supervisory roles within outpatient settings and a healthcare management mindset, with strong leadership and communication skills. This position is in-person at our Memphis location.

Qualifications

• High School Diploma required; higher educational degree preferred.
• 3+ years of supervisory/leadership experience.
• 3+ years of outpatient clinic experience.

Responsabilités

• Oversee the operations of the medical office and call center.
• Organize and supervise personnel activities and schedules for the clinic.
• Notify providers and staff of changes to schedules and protocols.
• Ensure waiting areas are clean and welcoming.
• Provide direction to improve operations and customer service.
• Supervise staff, evaluate performance, and manage personnel actions.

Connaissances

Supervisory leadership

Healthcare management

Office operations

Call center coordination

Formation

Bachelor's degree (Preferred)

Description du poste

Join Lifedoc Health as Our New Clinical Office Manager!

Location: Memphis, TN | Position Type: Full-Time, In-Person

Are you a strategic, mission-driven leader ready to make a real difference in healthcare?
At Lifedoc Health, we're transforming the way healthcare is delivered to communities across Memphis, the Mid-South, and the rest of the State and Country — and we want you to help lead that change.

What You'll Do

• Oversees the operations of the medical office and call center
• Oversees the general direction, organize, supervise and be responsible for personnel activities of the clinic.
• Organize and maintain providers schedules; notify all appropriate personnel of changes
• Ensures the waiting areas are clean and welcoming.
• Provides direction and oversight to help improve operations, decrease turn around times, streamline work processes, and work cooperatively to provide quality customer service.
• Supervises clinical and call center personnel, which includes work allocation, training, and problem resolution; evaluates performance, and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance.
• Maintains office inventory of medical and office supplies
• Monitoring and operating within budget allotments
• Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance and foster professional development.
• Liaise with providers to identify potential office dysfunctions
• Identifies and resolves operation and clinic issues
• Ensures that the activities of the clinic and call center operations are conducted in a manner that is consistent with overall department protocol, and are in compliance with Federal, State, and payer regulations, guidelines, and requirements.
• Ensures compliance with HIPAA, OSHA and safety compliance.
• Maintaining the office and addressing cleaning or emergency maintenance services as necessary
• Makes decisions and/or recommendations on HR issues affecting assigned staff including hiring, promotion, discipline, attendance, compensation, and termination.
• Assigns and prioritizes staff members duties and monitors quality of work, assures staff conforms to organizational policies and procedures and government regulations.

What We're Looking For

• High School Diploma required;higher educational degree preferred
• 3+ years of experience in a supervisory/leadership role
• 3+ years of experience working in an outpatient clinic setting

Benefits

• Competitive pay
• PTO and Paid Holidays
• Health, Dental, and Vision Insurance
• 401k with 3% company match
• Great company culture

Why Lifedoc Health?

At Lifedoc, you're not just joining a workplace — you’re joining a mission. Here, your work directly transforms lives and helps reshape the future of healthcare. We invest in your professional growth while supporting your passion for community impact.

If you’re ready to lead with purpose and heart, and become part of the Lifedoc Health team!

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Education

• Bachelor's (Preferred)

Experience

• Healthcare management: 3 years (Preferred)

Work Location: In person