Bilingual Front Desk Associate - Healthcare (EN/ES)

Choose901; Memphis (TN); On-site; USD 31,000 - 42,000; Full time

Job summary

Lifedoc Health in Memphis, TN seeks a Front Desk Representative (Bilingual) to join our healthcare team. This full-time role involves welcoming patients, verifying insurance, scheduling, and guiding patients through their visit.

Responsibilities include check-in/out, ensuring accurate information, EMR use, and delivering compassionate service in English and Spanish. Requirements: High School Diploma, bilingual in English/Spanish, 1–2 years in healthcare or customer service, EMR experience.

Qualifications

• High School Diploma or Equivalent (Required).
• Bilingual English/Spanish (Required).
• 1-2 years of customer service experience (Preferred).
• 1-2 years of medical office experience (Preferred).
• Previous experience with EMR systems (Preferred).

Responsibilities

• Provide empathy and compassion to patients to ensure an excellent patient experience.
• Check-in the patient according to the clinic policies and procedures
• Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met for the patient
• Verify patient insurance eligibility to ensure that all patients have the proper coverage to receive the necessary care plan put into place by providers
• Perform entire check out process to ensure all patient needs are met and prepare the patient with any information related to future appointments.
• Schedule patient appointments according to the providers’ protocols to ensure the best possible medical recommendations and care plans.

Skills

Bilingual (English/Spanish)

Customer service experience

Medical office experience

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

Lifedoc Health in Memphis, TN seeks a Front Desk Representative (Bilingual) to join our healthcare team. This full-time role involves welcoming patients, verifying insurance, scheduling, and guiding patients through their visit.

Responsibilities include check-in/out, ensuring accurate information, EMR use, and delivering compassionate service in English and Spanish. Requirements: High School Diploma, bilingual in English/Spanish, 1–2 years in healthcare or customer service, EMR experience.