Front Desk Representative

Latino Memphis, Inc.; Memphis (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

Lifedoc Health in Memphis, TN, is seeking a Front Desk Representative to support daily operations and ensure a welcoming, efficient patient experience.

You will check-in patients, verify insurance, schedule appointments, and assist with EMR systems; bilingual English/Spanish required; 1–2 years in customer service or medical office.

Qualifications

• 1-2 years of customer service experience.
• Bilingual English and Spanish (Required).
• 1-2 years of medical office experience.
• Previous experience with EMR systems.

Responsibilities

• Provide empathy and compassion to patients to ensure an excellent patient experience.
• Check-in the patient according to the clinic policies and procedures
• Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met for the patient
• Verify patient insurance eligibility to ensure that all patients have the proper coverage to receive the necessary care plan put into place by providers
• Perform entire check out process to ensure all patient needs are met and prepare the patient with any information related to future appointments.
• Schedule patient appointments according to the providers’ protocols to ensure the best possible medical recommendations and care plans.

Skills

Bilingual English/Spanish

Customer service experience

Education

High School Diploma or Equivalent

Tools

EMR systems

Job description

Job Opportunity Front Desk Representative Lifedoc Health 6625 Lenox Park Dr., Suite 101 Memphis, Tennessee 38115 [phone]

Location: Memphis

Hours: Full-Time

Contact: Lenzi Grayer

Category: Health Industry

Posted: Sep 21, 2026

Updated: Sep 23, 2026

Position Summary

As a Front Desk Representative, you will be an essential part of our day-to-day operations and will be directly involved in making a positive difference in our patients lives.

Responsibilities

• Provide empathy and compassion to patients to ensure an excellent patient experience.
• Check-in the patient according to the clinic policies and procedures
• Communicate any necessary information back to the patient in a timely manner to ensure all needs and expectations are met for the patient
• Verify patient insurance eligibility to ensure that all patients have the proper coverage to receive the necessary care plan put into place by providers
• Perform entire check out process to ensure all patient needs are met and prepare the patient with any information related to future appointments.
• Schedule patient appointments according to the providers’ protocols to ensure the best possible medical recommendations and care plans.

Experience Requirements

• 1-2 years of customer service experience
• Bilingual (fluent in English and Spanish) (Required)
• 1-2 years of medical office experience
• Previous experience with EMR systems

Education Requirements

• High School Diploma or Equivalent (Required)

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

For more information, contact Lenzi at [e-mail].