Bilingual Front Desk Receptionist (Spanish) - Part-Time

National Vision, Inc.; Forest Park, Northern (IL, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

National Vision, Inc. is seeking a Front Desk Receptionist for a part-time role. The ideal candidate will be bilingual (English/Spanish) and able to manage calls, schedules, and patient records with strong organizational skills.

The position requires handling multiple phone lines, assisting with insurance-related information, and delivering friendly customer service in a fast-paced store environment. Evening and weekend availability is required.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Phone line experience

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a Front Desk Receptionist for a part-time role. The ideal candidate will be bilingual (English/Spanish) and able to manage calls, schedules, and patient records with strong organizational skills.

The position requires handling multiple phone lines, assisting with insurance-related information, and delivering friendly customer service in a fast-paced store environment. Evening and weekend availability is required.