Bilingual Front Desk - Part-Time (Spanish/English)

National Vision; Lakewood (WA); On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

401k retirement savings with company 1

Parental leave

Employee eyewear discount

College scholarship program

Job summary

America's Best is seeking a Front Desk Receptionist for a part-time, bilingual English/Spanish position. You will greet customers, maintain organized patient records, and help patient schedules flow smoothly in-store, providing prompt, courteous service in person or over the phone.

Must be available Wednesdays through Saturdays, with Sundays off when the store is closed. A High School Diploma or equivalent is required; prior receptionist experience is a plus.

Qualifications

• High School Diploma or equivalent required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Fluent in reading and speaking both English and Spanish.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Receptionist experience

Organizational skills

Education

High School Diploma

Job description

America's Best is seeking a Front Desk Receptionist for a part-time, bilingual English/Spanish position. You will greet customers, maintain organized patient records, and help patient schedules flow smoothly in-store, providing prompt, courteous service in person or over the phone.

Must be available Wednesdays through Saturdays, with Sundays off when the store is closed. A High School Diploma or equivalent is required; prior receptionist experience is a plus.