Front Desk Receptionist Part Time Bilingual Spanish

America's Best; Dalton (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401k match

Stock purchase plan

Paid sick time

Parental leave

Eyewear discount

College scholarship

Job summary

National Vision is seeking a friendly receptionist to join our front desk team. The role involves greeting customers, answering calls, scheduling appointments, and maintaining patient records with attention to privacy and accuracy.

We value bilingual abilities in English and Spanish, strong organizational skills, and a willingness to learn policies. Training is provided, with opportunities for growth and benefits accompanying a full-time schedule.

Qualifications

• Fluent in reading and speaking English and Spanish.
• Experience as a receptionist/front desk is preferred but not required.
• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service and organizational skills required.

Responsibilities

• Ensure high quality customer service while following safety protocols.
• Maintain smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls.
• Process and understand managed care plans and obtain information from insurance as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments and classes.
• File patient records daily and prepare for next day appointments.
• Check order status and notify customers of delays.
• Keep the reception area tidy and stocked.
• Manage daily mail/deliveries and inventory of office supplies.
• Attend mandatory communication meetings.

Skills

Bilingual English-Spanish

Customer service

Phone handling

Organizational skills

Education

High School Diploma

Job description

Job Description

What would you do? – The Specifics

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

• Fluent in reading and speaking both English and Spanish.
• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required
• Strong organizational skills required

Education

High School Diploma or equivalent.

Additional Information

At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future.

Our Benefits Include:

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.